Values and People Define Us • Customers Inspire Us
The Voice of the Customer inspires us - everyone, everywhere, everyday - to keep our mind on the business of generating timely, well reasoned and innovative solutions to customers needs. As a customer of Crane Composites, you've come to know and rely on the trained staff at Crane Composites for your product information and technical needs.
At Crane Composites, we know that customer satisfaction is the most basic requirement for business success and growth. We view our customers as partners who always have choices. We work hard to make those choices Crane Composites products. We strive to deliver quality products on time, all the time. We offer customers value propositions that speak to their needs. We are technically innovative and develop new products that customers need. We use customer feedback to recalibrate as necessary, and we move nimbly to solve urgent customer problems. And to help us do all this, we are listening intently to the Voice of the Customer.
An example of how the Voice of the Customer inspires us is in our Building Products market. Glasbord® glass reinforced plastic (GRP) is a tough, moisture-resistant and easy-to-install wall and ceiling panel. It's sealed, protective, engineered finish offers a number of advantages that make it superior to other products. It is resistant to scratches, abrasion, staining, and damage due to harsh chemicals, and it is easy to clean. These characteristics have helped Glasbord GRP find wide acceptance in a number of unseen parts of commercial establishments such as restaurants and healthcare facilities. Listening to the Voice of the Customer, Crane Composites learned of the need for GRP with the same durable qualities, but with a more aesthetically pleasing appearance, for its customers' public areas. It was redesigned and engineered into products that simulate wood, tile, and textured finishes, enabling practical, code-complaint and attractive alternatives to the wall finishes traditionally used in public areas.
Phone: +44 (0) 1420 593270